Ordering policy from “Brand Sandal”
When ordering, please include the correct information
Do not put your number and write the name of the recipient other than your name
Write your name in binary in Arabic - register your correct neighborhood address, street and house number
The mobile number is WhatsApp activated
Upon request, adherence to the processing time for the order and shipment. In the event of a delay beyond the previously specified period, you can contact us via WhatsApp
There is no warranty on parts
Return or replacement is if the product has a problem only 24 hours after receiving the order from the shipment. It is not replaced and the disassembled product is not returned.
Upon request, you cannot modify the request. Please make sure that your request is correct
You have the right to cancel the order only within 24 hours of the request and return the amount with a deduction of the value of payment and service fees, which is 5% of the total amount paid + non-refundable shipping fees of 50 dirhams
It is possible that upon request, there will be an exhaustion of quantities. We will contact you to change the bag or refund the amount, and there are no fees on it. The full amount will be returned to you in the event that the change was by (Brand Sandal)
The period of refunding the amount to the paid card is from 2 days to two weeks, according to the bank's policy and according to the type of card
If we send you the shipment number, please track your shipment. In the event that you do not receive messages from the shipping company about the arrival or delivery date on the mobile number registered in the request, you can contact us.
Upon completion of the order, it will take a period for shipping your order from 6 days to 20 days, which may be more or less
There are customs fees that you pay when receiving your shipment by the shipping company. The price ranges from 20 to 70
And if you encounter any problem on your shipment by shipping or related parties, you are the one who extracts it yourself, and this is very rare for this to happen. This is a problem for shipments, and God willing, it will reach you safely.
The contact number is the number registered on the site in case you encounter a problem communicating via WhatsApp